Orders will be shipped within 5 to 7 business days. Delivery times will vary based on your geographic location.
Feel free to call us with any questions at Customer Service: 424-344-1158
Returns will be accepted on any unused merchandise and can be exchanged for another item of similar value. To return an item, please mail it to:
Franne Golde Returns Dept.
8424 Santa Monica Blvd. #A-825
West Hollywood, CA 90069-6233
You will be responsible for paying for your own shipping costs for returning your item, unless there was an error on our part. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We recommend using using a traceable shipping service for returns to ensure your product is received. We cannot guarantee that we will receive your returned item.
*International shipments may be subject to Customs Fees depending on your country, city or province. We are not responsible for Customs Fees applied at time of delivery.